SERVICE RULES:
We take pride in honest work and value our reputation, which is how we approach every customer. For those who need specific guidelines, please read on.
Please note that we do not accept any items containing bio-hazardous materials such as blood,vomit, or human excrement. We may also decline services for high-value, fragile, or illegal items.
We appreciate your understanding of our limitations.
Appointment-Only Visits
To ensure each customer receives dedicated attention, our store operates by appointment only.
Appointments are available Monday to Saturday, 10:00 AM – 6:00 PM (excluding public holidays).
If you’re unsure about your exact arrival time, you may book a flexible 2-hour window (e.g., between 1–3 PM).
If something comes up and you cannot make it, you may cancel at any time — no cancellation fee will apply.
Service Charges
1. The cleaning fee for each pair of shoes or bag is determined based on size, material, and level of stains, and confirmed with the customer before service begins.
2. For services under NZD 1000, full payment is required before work begins.
3. For services over NZD 1000, a 50% deposit is required before work begins. The remaining 50% is to be paid upon completion.
3. Service turnaround time starts from the date payment is received.
4. We accept the following payment methods:
• Bank transfer
• EFTPOS
• Credit/debit card (Visa / Mastercard)
• Cash
• We do not accept cheques.
Pick-Up, Delivery & Express Service
* Free pick-up and delivery service is available every Monday and Thursday, from 12 PM to 5 PM, in the following Auckland areas:
* Auckland City: Auckland CBD, Herne Bay, Parnell, Grafton, Newton, Newmarket, Mount Eden, Ponsonby, Grey Lynn, Westmere, Kingsland, Western Springs, St Lukes, Mt Albert, Mission Bay, Remuera, Epsom, Greenlane, Meadowbank, Ōrākei, St Heliers
* North Shore: Takapuna, Albany, Devonport, Milford, Birkenhead, Northcote, Browns Bay, Mairangi Bay, Totara Vale, Unsworth Heights, Bayview, Windsor Park, Pinehill, Long Bay, Forrest Hill, Glenfield, Torbay, Birkdale, Castor Bay, Greenhithe, Schnapper Rock, Northcross, Fairview Heights
Standard turnaround time:
– Shoe cleaning: 7 days
– Bag cleaning: up to 2 weeks
– Bag repair: up to 6 weeks
Express Service:
• Available only for shoe cleaning
• Additional fee: NZD 15 per pair
• Turnaround time: 3 days
– Picked up on Monday → Returned Thursday
– Picked up on Thursday → Returned the following Monday
• Express service qualifies for free pick-up & delivery
• Express fee does not count toward the NZD 50 minimum required for free pick-up
Cancellation Policy
• If cancellation is requested before pick-up or processing begins, no cancellation fee will apply, and any payment made will be fully refunded.
• If the item has been picked up but no work has started, a NZD 20 cancellation fee applies. The customer may:
– Collect the item from the store (NZD 20 charge), or
– Request delivery by paying an additional NZD 30 return fee (total NZD 50).
• Payment must be completed before any return.
• Returns are only arranged on Monday and Thursday, 12:00 PM – 5:00 PM.
• If work has already started (even teardown), cancellation is not allowed and no refund will be issued.
• No exceptions.
Shoe and Bag Cleaning Disclaimers:
- We will do our best to clean your items, but we cannot guarantee complete all the stain removal.
- Shrinkage of materials is unpredictable and may occur rarely.
- Slight changes in color or surface are possible on all materials.
- Insect bites and scars on leather, previously covered by manufacturers, may become visible after cleaning.
- Cleaning may cause slight bleeding in materials, leading to minor color changes.
- Cleaning leather may result in darker areas on scuffed leather.
Storage Policy
• Items must be picked up within 30 days after completion.
• After that, a fee of NZD 5 per item per day will apply.
• Items unclaimed after 6 months will be considered forfeited and may be sold or donated at our discretion, regardless of any outstanding balance.
• The only exceptions are hospitalization, death, or natural disasters.
Item Loss & Damage
• If your item is lost due to our negligence, we will compensate based on its original value.
• If your item is damaged, we will take responsibility and offer compensation up to 4 times the total service fee, depending on the extent of the damage.
Privacy Disclosure
Our Commitment to Your Privacy
We are committed to protecting the privacy of our customers. This policy outlines how we collect, use, and safeguard your personal information.
Information We Collect
* Personal Information: When you make an appointment or use our services, we may collect information such as your name, contact details (phone number, email address, and address), and payment information.
* Item Information: We collect details about the items you entrust to us for cleaning or repair, including item type, material, and condition.
* Communication Records: We may keep records of our communication with you, including emails, messages, and phone calls.
How We Use Your Information
* Service Provision: To provide the cleaning and repair services you request.
* Communication: To communicate with you about your appointments, service updates, and any related inquiries.
* Payment Processing: To process payments for our services.
* Customer Support: To provide customer support and address any issues.
* Service Improvement: To analyze data for service improvement.
Information Security
* We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
* We restrict access to your personal information to employees who need to know that information to provide services to you.
Information Sharing
* We will not sell, rent, or trade your personal information to third parties.
* We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
* We may disclose your information when required by law or to protect our rights.
Your Rights
* You can contact us to exercise these rights or to inquire about our privacy practices.
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